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Cebuana Lhuillier teller allegedly filches money from a customer’s remittance

Anyone with family members working abroad can relate to the fact that every penny sent by them is hard earned. Imagine working far away just to provide for their loved ones and what they need to sacrifice to do this.

But what would you do if somebody tries to steal even just a fraction of that hard earned money?

On July 4, a concerned netizen from Dasmarinas, Cavite shared her experience with a Cebuana Lhuillier teller, and how she was tricked about the amount of cash she was supposed to collect. According to Maria Colocado, the alleged teller issued her a receipt with a hand-written amount of Php 7,000. But when Colocado inquired from Cebuana Lhuillier’s customer service, she discovered that she was supposed to get Php 7,645 — and learned that they are not allowed to issue hand-written receipts. She went back to the branch and complained.

Fortunately for Colocado, she was able to get back the deficit.

Read Colocado’s post below:

Screengrab from Facebook / Maria Colocado

The receipt with the handwritten amount issued to Colocado by the alleged dishonest teller:

Screengrab from Facebook / Maria Colocado
Screengrab from Facebook / Maria Colocado

Netizens who sympathized with Colocado condemned the action of the teller:

Screengrab from Facebook / Maria Colocado

Colocado reminded Netizens to always check and verify the amount of money when collecting from any remittance centers.  You never know if your friendly teller is actually stealing from you.

UPDATE: July 9, 2015

Cebuana Lhuillier has already taken action about the incident and the issue has been resolved. In the interest of fair reporting, we would to share
with you the official statement from Cebuana Lhuillier.

official statement for web no date copy

Featured image grabbed from Facebook / M. Colocado

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