Team DailyPedia
Following the story of Chef Reinhard “Jun” Celis’s experience at Isuzu Bacolod, the president of the automobile dealership released a statement regarding the matter with CCTV screen caps showing the chef being attended to by their staff.
On July 5, 2015, Chef Celis shared with The Dailypedia his unfortunate experience of being treated coldly by the Isuzu Bacolod staff. According to him, the staff kept passing him from one agent to another and was made to wait for five minutes. He said he just left their showroom and purchased a Mitsubishi Strada instead through his bank when he left.
Please read: Chef gets ignored at Isuzu Bacolod, purchases a Mitsubishi Strada instead
Isuzu Bacolod releases a statement
The Dailypedia was able to get hold of a statement and CCTV screencaps released by the Isuzu Bacolod management. According to Mr. Bing Uy Jr., Isuzu Bacolod’s President and General Manager, Chef Celis was mis-directed initially to their parts and accessories section but was attended to eventually by two sales executives.
From Isuzu Bacolod management
We are very sorry about the unpleasant experience expressed by Mr. Reinhard Celis in our company, Isuzu Bacolod last June 29, 2015. We have talked with the persons involved to get their side and have reviewed CCTV footage during the visit of Mr. Celis, and we have established that Mr. Celis was first mis-directed to our Parts and Accessories Department, and was directed back to Sales, wherein he had a couple of minutes wait before he was attended to by our Sales Executive Ms. Tina Montero and Mr. Elmo Genosa for about 20 minutes. Mr. Genosa also brought him to our motorpool area to show him some units. On his way out of our showroom, Mr. Celis talked to our guard, to whom he commented about not being properly attended to.
On behalf of the management and staff of Isuzu Bacolod, I would like to assure Mr. Celis and all our valued customers that we do not condone discrimination of any kind. Many of our regular customers visit us wearing slippers and casual attire, and they are always welcome to stay anywhere in our facility. While we are not discounting the possibility that our SEs did not exert enough effort to attend to Mr. Celis due to multiple deliveries we had at that time, we are positive that Mr. Celis was indeed attended to during his visit.
We thank Mr. Celis for his feedback. As always, we shall strive to be your responsible partner in Bacolod City.
Screencaps of Chef Celis were also released by Isuzu Bacolod showing Sales Executives attending to him and handing him a quotation.
As of writing, The Dailypedia is waiting for Chef Celis’s statement regarding Isuzu Bacolod’s letter.
