Rhelyn Harder
- Uber had formally launched its $1.5-million Center of Excellence (COE) as its second facility in the country.
- Will boost support operations of Uber in Manila that caters to operations of the transport company across the globe.
- They could increase to give more plans to expand in the future here in the Philippines.
On a Twitter post of Gerard de la Peña, he had given the Netizens a hint about Uber with a question “Is Uber back in the PH?”
With the Netizens’ curiosity, he gave the answer to the question on his next thread with a video of Uber upgrades.
Uber didn’t leave the Philippines. Its ride-sharing business was sold but its back end business remained and even expanded in Pampanga. Its new Center or Excellence was officially opened in Mabalacat today. pic.twitter.com/liIiXzccXf
— Gerard de la Peña (@gerarddelapena) April 4, 2019
GMA News has reported that Uber had formally launched its $1.5 million Center of Excellence (COE) as its second facility in the country to cater the customer support operations in the company.
The biggest COE is located along the McArthur Highway in Mabalacat, Pampanga with 2, 919.40-square meter space which will be home to 160 employees. This will boost support operations of Uber in Manila that caters to operations of the transport company across the globe.
“The Philippines is already home to Uber’s largest Center of Excellence globally, and I’m delighted to unveil our second Center today, in Clark, to reaffirm our commitment to the Philippines, and the Asia Pacific region, through this significant investment,” said Troy Stevenson, Global Head of Community Operations, said.
Stevenson said that they could increase to give more plans to expand in the future here in the Philippines; currently accounts for a third company’s community operation.
https://www.facebook.com/uberpilipinas/videos/811214989049779/
“The Philippines has been a fantastic market for us, and it’s where we have our largest population service agents,” he said.
The operations in Clark will cater to Australia, Asia Pacific, and New Zealand markets which will involve 80 percent core support solutions and 20 percent will be for global scaled solutions.
“We found that Pampanga was best fitted for our needs now and also for the long haul,” said Ricco Gamboa, Program Leader of the Clark COE.
“It was an easy decision to deepen our investment in the Philippines and open a second Center of Excellence in Clark, completing our existing Manila team,” added Wen-Szu Lin, Director of Community Operations for the Asia Pacific.
