Charles Teves
People have called out Grab following a video showing one of its delivery riders getting slapped around social media.
The footage was first shared on TikTok by user @rryelrryel. It showed an angry customer being physical with a driver who failed to provide change after paying him P1000
https://www.tiktok.com/@rryelrryel/video/7053074618466290970
Netizens were left angered by what they saw as the incident as avoidable. It was clear that the driver wouldn’t run away with the money. The wife’s customer couldn’t get him to calm down. The altercation stopped only after two minutes when neighbors decided to intervene.
On January 15, Grab responded to one of the call-outs and said it would look into the incident.
We appreciate your concern with our delivery-partner. Grab is committed to a safer every day for our passengers and drivers. Our designated team is already looking into the incident 🙏
— Grab Philippines (@grabph) January 14, 2022
After two days, Grab said the driver and the customer had settled the issue.
We have received reports that the matter has been resolved between the parties involved. We would like to remind everyone to treat each other with utmost respect and compassion as we support each other during these difficult times 🙏
— Grab Philippines (@grabph) January 17, 2022
The apology wasn’t enough as others realized that something much worse could happen the next time around.
https://twitter.com/imjeenius/status/1482425878718353409?s=20
