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FoodPanda rider Michael Jaquez Macawile from Cavite shared his experience after encountering a customer who was lashing out at him while waiting for his order.
On the Facebook group FoodPanda Riders & Bikers, Macawile uploaded screenshots of his conversation with the customer, which started with the latter asking him if the order will take more time.
Twenty minutes later, the customer began feeling impatient as he asked the rider if he double-booked, which means accepting two orders from different people at once. The rider admitted that he double booked but assured the customer that he’s on the way to the location.
He then began receiving a series of long messages from the customer, saying how long his girlfriend has been waiting for her food.
“Paki-deliver na. May 2PM nalang, wala pa rin order,” the customer replied.
“Matatapos na breaktime ng [girlfriend] ko, mag one hour na order, wala pa rin. Baka pwede naman ihatid na. Nag double booking pa kayo, pambihira.”
A few minutes after the last message, the driver informed the customer that he had an accident and his motorcycle got affected. But even if there were some difficulties, he’ll make sure to reach the destination and pay for the order instead.
“Sira yung [kambyo ng motor] gawa ng semplang pero pipilitin ko makapunta diyan. Bayaran ko nalang. Malapit na ko,” the rider sent.
His following message said that he has paid for the order and sarcastically thanked the customer.
Macawile explained that it took him time to deliver the order because the traffic was terrible and the ongoing road maintenance in SM Dasmarinas. The sudden pour of rain and the customer’s complaints didn’t help with his situation as well.
“Akala siguro napaka-lapit lang ng inorderan. Buti nalang talaga kahit nasemplang ako, hindi nawala respeto ko sa costumer ko. Kahit na sa likod ng pagkatao naming mga riders, mali niyo na, kami pa hihingi ng pasensya. Pero ang totoo sarap nyo ng pektusan,” the rider wrote.
He added that they’re always trying to understand the customers’ side because they know that they won’t have anything to support their family without those people.
Macawile then thanked those who understood their position and those who helped him when he got into the accident.
