Jollibee issues statement regarding incident involving rider and “Jay Bee”

Fast food giant Jollibee has finally issued an official statement regarding the controversy involving their delivery guy and a certain customer identified as “Jay Bee,”

According Arline Adeva, Jollibee Philippines public relations director, the assigned delivery guy, who wished to remain anonymous, “arrived at the building’s reception area at exactly 12:50 am, well within the 20 minute delivery guarantee.”

Based on Jollibee’s investigation, the order transaction was completed at 12:31 am.

However, the delivery guy waited at the building’s lobby as the receptionist tried to contact Jay Bee, who intentionally delayed their transaction. As a result, the food was delivered late and Jay Bee insisted on getting a P200-gift certificate based on Jollibee Delivery’s service guarantee policy.

Although it was against Jollibee’s standard policy, the delivery guy gave in to Jay Bee’s request to “just deduct the equivalent of P200 worth of GC from his total bill as (he) did not want to create a scene and to avoid prolonging the argument with the customer.”

Instead of paying for the bill which amounted to P266.20, Jay Bee insisted to pay just P66 for a Champ value meal (with regular fries and drink), a spaghetti value meal (with regular drink) and one chocolate sundae.

In his Facebook post, Jay Bee wrote: “Nakakain ako ng champ, spaghetti, fries, chocho (sic) sundae sa halagang 66 pesos lang…naka-save ako ng 200…saraaapp…”

Moreover, Jollibee clarified that the company does not deduct gift certificates from the salaries of their delivery guys.

Aside from this incident, Jay Bee is also facing other controversies as he is accused of swindling several individuals and cheating his ex-boyfriend. 

Check out Jollibee’s official statement below.